Refund Policy

1. Eligibility for Refunds

We offer refunds under certain circumstances. You may be eligible for a refund if:

• You experienced technical issues that prevented you from accessing or using our service.
• You were charged incorrectly or for an amount different from the price displayed at the time of purchase.
• There was a billing error or an unauthorized charge on your account.

2. Non-Refundable Items

Please note that we do not offer refunds for:

• Change of mind or personal preference after purchase.
• Partial use of a subscription period.
• Discounted or promotional items.

3. How to Request a Refund

To request a refund, please contact our support team within 14 days of your purchase with the following details:

• Your name and email address used for the purchase
• Order number or receipt
• Reason for the refund request

Our team will review your request and respond within 5 business days.

4. Refund Process

If your refund request is approved, the refund will be processed to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or card issuer to reflect the refund in your account.

5. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, and you are advised to review it periodically.

6. Contact Us

If you have any questions about our refund policy, please contact us atsupport@koparex.com.